Help Center

Please use the below form. You can also call customer service on +61 426 874 359.

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.

Questions, answered honestly.

How long does a made-to-order piece take?

What's the difference between lab-grown and natural diamonds?

How do I find my ring size?

What's your resizing and returns policy?

Are your diamonds certified?

Do you offer insurance or valuation for my piece?