Refund policy

We want every Amara Nova purchase to be exactly right. If it isn't, we make it simple to return.

Our Promise

Every Amara Nova order is backed by our 30-day free returns policy. If you are not completely satisfied with your purchase for any reason, return it within 30 days of delivery for a full refund — no questions asked.

1. Standard Returns (Non-Custom Orders)

For items that are not made to order:

  • Returns are accepted within 30 days of the delivery date.
  • Items must be returned in their original, unworn condition with all original packaging, documentation, and the IGI certificate (where applicable).
  • A full refund will be issued to your original payment method within 5–7 business days of us receiving and inspecting the returned item.
  • Return shipping is complimentary — we will provide a prepaid return label upon request.

2. Made-to-Order & Custom Ring Returns

Rings designed and produced through the Ring Studio are made to your specification. As a result:

  • MADE-TO-ORDER RINGS — RETURNS & INSPECTION WINDOW
    All rings designed through the Ring Studio are made to your exact specification. Because production begins immediately upon confirmation, change-of-mind returns are not available once production has commenced.

    However, every made-to-order ring includes:
    • A 14-day inspection window from the date of delivery — if your ring arrives with any fault, defect, or discrepancy from what was ordered, we will repair, replace, or refund in full at our cost.
    • A complimentary resize — if the fit is not right, contact us within 30 days and we will resize at no charge.
    • Full Australian Consumer Law protection — if the ring has a major fault, you are entitled to a replacement or refund regardless of the above.
    • If you have any concern about your order before production begins, contact us immediately at support@amaranova.com.au and we will do everything we can to assist before work commences.
  • If your ring arrives faulty, damaged, or not as described, we will repair, replace, or refund in full — at our cost, including return shipping.
  • If you have concerns before production begins, please contact us immediately at support@amaranova.com.au.

3. Faulty or Damaged Items

If any Amara Nova item arrives damaged or with a manufacturing fault:

  • Contact us within 48 hours of delivery at support@amaranova.com.au with your order number and photographs of the damage.
  • We will arrange a prepaid return label and either repair, replace, or refund the item in full.
  • Amara Nova covers all costs associated with faulty item returns.

4. IGI Certificates & Documentation

  • The grading report accompanying your stone must be returned with it. This applies to all stones regardless of the certifying laboratory — IGI, GIA, or GSI.
  • If your grading report has been lost, a replacement can be requested directly from the issuing laboratory:
    • IGI reports:  igi.org
    • GIA reports:  gia.edu
    • GSI reports:  gemscience.net
  • Fees for replacement reports may apply and are the responsibility of the customer.
  • Amara Nova cannot process a return on a certifiedvstone without its accompanying grading report.

5. Refund Timeline

Step Timeframe
You lodge a return request Same day response
Prepaid return label issued Within 24 hours
Item received by Amara Nova Dependent on carrier
Inspection completed Within 2 business days of receipt
Refund issued to original payment method Within 5–7 business days of inspection

6. Non-Returnable Items

The following cannot be returned:

  • Made-to-order rings where production has commenced (unless faulty or not as described)
  • Items returned without their accompanying grading report (IGI, GIA, or GSI).
  • Items that show signs of wear, damage caused after delivery, or alterations made by a third-party jeweller
  • Gift cards

7. Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. If a product has a major fault, you are entitled to a replacement or refund. If it has a minor fault, we are entitled to repair it within a reasonable time.

8. How to Initiate a Return

Step 1 — Email support@amaranova.com.au with your order number and reason for return.
Step 2 — We will respond within one business day with your prepaid return label and instructions.
Step 3 — Package your item securely in its original packaging, include all documentation, and drop it with the carrier.
Step 4 — Once received and inspected, your refund will be processed within 5–7 business days.

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